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ORDERING
Kokusai Kohki welcomes your overseas
business. We deal with non-domestic Japan customers and suppliers
on a daily basis and are confident of our ability to deliver
anywhere in the world (within reason). Our pricing to you, in
general, would be the standard domestic Japan price of items
you are interested in. Please feel free to fax, email or call
(in either English or Japanese) regarding your desired item(s).
We will then email you an informal price list for that item or
items.
FREIGHT FEES
In the past, we`ve worked hard at providing accurate
door to door freight fees along with our product price estimates.
However, the complexity of establishing an accurate fee to ship
myriad items to locations all over the world, using the many
transport methods available (FedEx, UPS, DHL, EMS Airmail, Surface
Mail etc), has proved this policy to be, after long practice,
inefficient for us.
We have come to the conclusion that we would be able to offer
you quotes for shipping fees only after your desired items have
been fairly well decided. In addition to our own proprietary
products, many of the items our overseas customers seek are those
of other manufacture. It is necessary to actually weigh and measure
an item for size in order to provide an accurate freight estimate
but as we often do not stock many of these items, an accurate
cost figure becomes almost impossible to provide. As a rough
rule of thumb, please calculate about 25% of the price of your
items for a rough indication of what your freight fees might
run.
SHIPMENT
Our preferred method of shipment is via
fast "EMS" Airmail but we can also accomodate shipment
via UPS, FedEx or any other shipping method you may prefer. We
can also ship either freight fees collect (to businesses but
not to individuals, due to shipping company policies). We are
also happy to have a shipping company of your choice pick up
your items at our dock, for forwarding to you per your directions.
We can also advise you on the particulars of various methods
of shipment.
PAYMENT
We have been in business for some 15
years now but we have a way to go before we too become a "slick"
e-commerce site. Our current credit card merchant agreement is
a bit primitive and allows us to accept payment via credit card
only from our in-store customers. Though we hope to remedy this
someday, for the time being, all payments for goods must be made
via international wire transfer directly to our bank account.
This necessitates an extra fee of 2,500 yen above your order
total to cover our costs of wire transfer sevices. All fees incurred
on the purchaser`s side to make this transfer would also have
to be borne by the customer.
WARRANTIES
Items shipped overseas will be sent immediately
upon receipt of full payment to our bank. All new products purchased
from Kokusai Kohki carry the original (local Japan) warranty.
In the event a problem we will honor this warranty on condition
that the customer prepay freight for the item back to us. The
length of new product warranties are generally one year. As a
protection for our overseas customers and due to the hassle of
returning items from overseas, we make it a point to check your
purchase for proper operation before shipment. So far, we have
been fortunate in experiencing few problems with items shipped
overseas.
PROBLEMS-SOLVING
Your satisfaction is important to us,
regardless of domestic Japan or overseas orders. In the event
of dissatisfaction or finding that the item does not meet your
needs, etc, we can offer you either a full refund of your purchase
price minus bank wire transfer fees, provided the item is sent
back to us freight prepaid in brand new condition. Or, if you
prefer, an exchange may also be acceptable. Items returned in
non-brand new condition will be pro-rated for refund purposes.
In case of easily discernable damage, a refund may not be possible
and proper action in such situations will be determined on a
case by case basis. At any rate, in the event of problems, we
will deal with you as promptly, politely and as non-bureaucractically
as possible.
PRODUCT MANUALS
Please be aware that manuals for products
purchased in Japan will be in Japanese and we do not provide
translations of these manauals as a standard item. A translation
could be provided as an optional service but this can get very
expensive. Please let us know if you have any concerns in this
department.
USED ITEMS
We are sometimes able to supply interesting
and rare used items to overseas clients. Schmidt cameras,
rugged locally made equatorial mounts, flourite refractors etc
etc. Please send us your requirements. Though we cannot promise
delivery in case of a used item, we will do our best to find
it or an equivalent for you.
USED ITEM WARRANTIES
We sell used item in "AS-IS"
condition and do not warrant them. Still, we do try to check
these items for proper functioning before shipment. In many cases,
however (for example, schmidt cameras etc), it is not possible
for us to be thorough. By obtaining an optional factory overhaul/tune-up,
it is then possible to be sure of proper operation with a warranty
to back this up. Of course, items that are out of production
or where the manufacturer is no longer in business, such refurbishment
may not be possible. In any event, if an item is returned to
us freight prepaid, we will attempt to make arrangements for
repair/adjustment as needed on a cost plus basis. No refunds
are possible on used items, though a trade may be possible depending
on the item.
SHIPMENT RESTRICTIONS
Notice: Although we are happy to ship products to most
anywhere in the world, we are prohibited by local and overseas
dealer agreements from selling some companys` products to customers
in some parts of the world. For example, we are unable to supply Takahashi products to either
Europe or North America. Restrictions
against exporting Takahashi equipment does not apply, however,
to used items.
Lastly, with world travel becoming so simple
and inexpensive lately, why not drop by our shop and pick up
your prize telescope, mounting, eyepiece etc in person? In case
of domestic sales, we are free to offer all makers`s products
at local prices. See a little bit of Japan, have a few sips of
sake while moon-viewing and enjoy a brand spanking new Made in
Japan telescope fresh off the factory floor. We are located about
2~3 hours away by train from Osaka`s Kansai International Airport.
A direct line train connects Kansai Airport to our city of Kyoto
and then it is a 20 minute taxi ride from Kyoto Station to Kokusai
Kohki. We are also 3~4 hours from Tokyo via the Bullet Train
plus another 20 minutes for that taxi ride from Kyoto Station.
Please click here for detailed
directions to our shop.
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